Conditions for refund

If the purchase contract is concluded by means of distance communication (the Internet), the buying consumer has in accordance with § 53 paragraph 7 of the Civil Code the right to withdraw from the contract within 14 days from receipt of the goods without having a valid grounds for withdrawal and without any penalization in any way. 
In this case, the consumer contacts the seller and preferably in writing, stating why they are withdrawing from the contract with the number of the invoice, purchase date, and account number to send money. 
The money for the returned goods is normally sent by the transfer to the buyer, but it does not exclude another  form of agreement between the parties .

In case of cancellation of the consumer within 14 days from receipt of goods, we recommend writing a letter to formulate the following way: 

I use my rights according to § 53, paragraph 7 of the Act.  No. 40/1964. and by unilaterally rescind the contract number (insert invoice number).  Amount contained in the performance of this contract (invoice) requests go through a bank transfer to account number ________________________ (please indicate the account number to which the amount will be credited). 
In ________________, of ________________, Signature: ________________ 

The consumer may also cancel other verifiable manner, which will be clearly demonstrated its intention to withdraw from the contract within the 14 day period from receipt of goods.  Although such a procedure is excluded withdrawal within 14 days from receipt of the matter would not replace any complaint.  Consumer's expression of intent to withdraw must be demonstrably received by the last day 14 day period from receipt of the matter, so just use enough to carry on the closing date. 
This provision of the Act can also not be understood as the possibility of free rent goods.  Buyer if consumers use the right of withdrawal within 14 days from receipt of benefits, suppliers must give everything under a contract won.  If that is not quite possible (for example, in the meantime the goods are destroyed or consumed), the buyer must provide the consumer with monetary compensation in return, you can no longer be issued.  If the returned goods are damaged or only partially, the seller may apply to the consumer the right to compensation and set off his claim to a refund of purchase price.  The seller is always required to prove the damage suffered.  This in no way affects the consumer's right to withdraw from the contract without any penalty. 
Goods should be returned with the original tax document (invoice).  When you return only certain items on the invoice sent a copy of the invoice. 
Goods should be sent by registered mail and insure it (please do not send goods on delivery will not be repeated). 
In the event that the goods are returned to the supplier and are not intact, the customer is obligated to replace the particular costs associated with placing the goods in original condition and all damages to the goods (incomplete content, damaged packaging, goods damaged, etc.). 
The supplier is obliged in case of cancellation the customer has paid back the purchase price or its part in the event that the goods were returned incomplete, damaged or otherwise impaired. 
By law, we may charge the buyer the actual cost of returning the goods. 
In return you will be returned postage. 
The purchase price to be refunded to the buyer, the seller may offset their extra costs actually incurred for returning the goods.  Consumers will be refunded the purchase price within 30 days of withdrawal.

Right to withdraw from the contract the buyer is not the case according to § 53 paragraph 8 of Law No. 40/1964 Civil Code as amended by the Treaties:

  • The provision of services, if their performance was started with agreement before the expiry of 14 days from receipt of the performance 
  • To supply goods or services whose price depends on fluctuations of financial markets beyond the control of Seller 
  • Delivery of goods adjusted as desired by the purchaser or his person, as well as goods subject to rapid deterioration, obsolescence or wear 
  • Delivery of audio and video recordings and computer programs, if the buyer breached their original packaging